Refunds and Returns Policy

Returns & Exchanges

Open-minded, curious and adaptable. It’s the Yellow House way. If your purchase isn’t quite right, we’re here to help. So, while we want you to love your pieces as much as we do, we know that sometimes a cushion might work better than a throw … or you just might need a little more thinking time.

Change of mind

For all Australian orders other than those referred to below, we’ll gladly offer a credit note or exchange for pieces returned within 7 days of purchase and in saleable condition and/or in the original packaging. Sorry, but we can’t provide refunds if you change your mind. We are also unable to accept returns on international orders,

Change of mind – Shipping Returns

For change of mind returns, the customer will need to pay to ship the return back to The Little Yellow House with one of our preferred carriers. Once the return has been approved by our customer care team, they will provide a shipping quote for you to approve and then submit an invoice for you to pay so that the return can be organised. Please note, shipping prices may vary to original shipping fee.

Credit Note

Our credit notes are only valid in-store. If you change your mind on a pre-order, contact us within 7 days of purchase and we will provide a credit note to the value of the amount paid. If you have a store credit but wish to purchase goods on-line, please call Maggie on 0418 414 455 and she will assist in placing your on-line order.

Exchange

To initiate an exchange contact us on 0418 414 455or [email protected] within 7 days of receiving your item. You’ll need to return the piece in-store and once the goods arrive safely and in saleable condition and/or in the original packaging we can commence the exchange. 

Damaged goods

We’re all about quality craftsmanship, and before your piece makes its way to you, we carefully check it for faults. In the instance that a piece is deemed faulty, we’ll offer a refund, replacement or in some instances, a partial credit. To initiate a refund contact us on 0418 414 455 or [email protected]within 48 hours of delivery, with images and details of the damage.

Working with you, we will assess the faulty or damaged piece and organise for a suitable course of action, which may be a refund, repair, replacement or partial credit. 

If you fail to advise us within 48 hours of delivery, the item(s) will be deemed to be free of any defect and you are deemed to have waived any right of claim in respect of the item(s).We ask you to keep in mind that all of our pieces are one of a kind, handmade items and so may have unexpected marks that are not flaws but part of the making process. If you are unhappy though we will make sure to get it sorted out for you!

Customer Care

For all enquiries relating to products, orders and deliveries then get in touch with Maggie on 0418 414 455 or [email protected].